1.1. "We", "Us", "Our" refer to this Website whereas "You" or "Your" refer to the Customer .
1.2. "Standard Delivery Service" refers to the delivery service and charge quoted on our broadcasts, website and all other advertisements .

Ordering from us
2.1. The contract in respect of the products supplied by us to you is subject to these Terms and Conditions and comes into existence when we accept your order, which occurs when we despatch the goods to you. Receipt of an order by our telesales team or via our website does not constitute acceptance of an order .
2.2. All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible .
2.3. We reserve the right to refuse to accept any particular order at our sole discretion .
2.4. All prices are quoted in either US Dollars with sales tax added based on your geographic location or if you are a UK customer prices are quoted in Pounds Sterling and are inclusive of VAT but exclude delivery charges as detailed in clause 3 below .
Delivering your products
3.1. Our Standard Delivery Service covers the majority of US and UK mainland destinations, however a minority of outlying areas ('the Outlying Areas') are not covered .
3.2. We offer an alternative delivery service to the Outlying Areas (like Alaska, Hawaii, Puerto Rico and all US Territories) and also to the Scottish Islands, the Isle of Man and Northern Ireland ('the Extended Delivery Service') but the delivery time differs from the Standard Delivery Service. We subsidise this delivery service to ensure that it is offered at the same rate as the Standard Delivery Service .
3.3. The availability of delivery can only be ascertained once your delivery address has been confirmed .
3.4. We will charge you one delivery charge per order, regardless of the quantity of products ordered. If you add to the order within the same Order Period, you will still only be charged once for delivery. Deliveries to multiple addresses will require multiple orders and multiple delivery charges .
3.5. Any date given for delivery is provided as an indication only and we will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date .
Our warranties and liabilities
4.1. Nothing in these Terms and Conditions excludes our liability for personal injury or death caused by our negligence .
4.2. We warrant that the goods supplied will, at the time of delivery, correspond to the description given by us, be of satisfactory quality and fit for their general purpose .
4.3. We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent, but we will not be liable in any event for any consequential loss, except where this is required by law .
4.4. Our entire liability shall not exceed the total value of your order, except as expressly provided in these conditions .
Return Policy
5.1. Whenever you buy something from us you have the benefit of our 7 day guarantee, which starts on the day you receive your item. If for any reason you are not satisfied with an item, just complete the returns form enclosed with the item and send the item back to us for a full refund of the item price .
5.2. To take advantage of this guarantee, you must ensure that the item is returned to us as new, this means that :
a) you must not remove the identification tag that is attached ;
b) with jewels you must not break the hygiene seal ;
c) you must not have altered the item in any way - for example, we cannot accept returns of jewellery that have been re-sized by Us or You ;
d) you must return the item in ALL its original packaging ;
e) you must ensure that the outer packaging is sufficient to protect the item in transit .
5.3. You must contact us prior to returning your item - simply follow the instructions in the letter enclosed with your order, making sure you use an insured delivery method, such as Fedex or UPS in the US or DPD or Royal Mail Special Delivery in the UK .
5.4 Provided that your item is received by us as new, we will process your refund .
5.5. We do not refund the cost of the original delivery charges or the return delivery charges .
Faulty items
6.1 If your item becomes faulty within 15 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement .
6.2 If your item becomes faulty after 15 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the product .
6.3 To return faulty products to us, you will need to fill in the returns form that were sent with your item and follow the instructions on it. If you no longer have the returns form, please contact our Customer Service team for instructions .
6.4 We are not liable for returned items which are lost in transit, so it is important that you use an insured delivery method, such as Fedex or UPS in the US or DPD or Royal Mail Special Delivery in the UK.
Your right to cancel
7.1 Under the Distance Selling Regulations, you have the right to cancel your contract with us by informing us in writing that you wish to do so at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day of delivery of the products .
7.2 In this case, you will receive a full refund of the price paid for the products .
7.3 You must return the products to us within 21 days, in an unused and re-saleable condition with all the original packaging, and at your own cost .
Jewels/Gemstone treatment
8.1 Throughout the jewellery industry, many gemstones undergo some form of treatment to enhance their appearance or durability. Therefore you should assume that any gemstones you purchase from us are treated .
General legal information
9.1. If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective .
9.2. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you .
9.3. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods. For further information about your statutory rights contact your local authority Trading Standards Department, Better Business Bureau or Citizen's Advice Bureau .